Dear Ros - Mike (I think it was Mike) came out yesterday to refit the lead edging around the section of our orangery where we have been experiencing occasional leaks, and I just wanted to thank you (Bergsons) for the continued support - I am very very impressed with your commitment for customer satisfaction! Full marks! Thank you again, Richard PS and despite the downpour yesterday there was no sign of a single drip getting through!
Initial response to enquiry, very good. The surveyor, arrived promptly and was very pleasant, courteous and answered all queries with assurance. The installers were excellent! They were polite, engaging and completed the works efficiently. There was one damaged part, but this was replaced quickly. The company in general is a good company to deal with, from first telephone call to completion, including after sales.
The salesman kept to appointment, listened to what I wanted (not pushy). Provided realistic quote for a quality installation. The surveyor kept to appointment, provided good advice. The installers worked to schedule, good workmanship, cleaned up afterwards. Very pleased. I would have no hesitation in using B&E again. Many thanks for a job well done.
The staff in the head office in Aylesbury were always very helpful. Robert Springer (the surveyor) was excellent. The installers were efficient and helpful. Bergson and Eaton put in windows for me in my flat in Headington, Oxford many years ago. The company was excellent then and still is.
Philip was very professional and not at all pushy for sales, let us decide on the best course for us. Superb! The surveyor was very thorough, and all things discussed/considered. The installers were wonderful - friendly and full of information/advice. We have nothing but praise - everything was so smooth and professional. Amazing experience and will recommend.
We have been totally happy with the whole experience with Bergson and Eaton from the initial sales visit through to the completion of the job.
Our first encounter with your company was a very positive and professional experience. The survey was friendly and professional. The installers worked very hard all day. They protected carpets/furniture where necessary, were friendly and did an excellent job. Having had a few quotes from other companies we chose you because of the professionalism from the start which gave us confidence that it would continue throughout the procedure, which it did. We hope to have you back to replace some more windows in the future.
Dear Ros, Just a note to say thank you to the Bergson and Easton team for their excellent after sales customer service. Particularly in this case repairing the damage caused by others while external re-decorations were being done. Well beyond anything B & E would be expected to do! Can you please pass on my thanks to Mike and Tony who have now restored it to it's perfect original condition?. Many thanks and best regards
Although I have used Bergson and Eaton before, when I first met Philip, I was very impressed by his knowledge and patience when bombarded with questions! He provided many suggestions and ideas when on site too. The ordering and negotiation process was very helpful and painless too! He's a credit to your team - a great asset. Michael took time to survey the requirements of my property and answered my questions. He was useful too, to help develop ideas and make last minute adjustments. As a customer, I felt a part of this process, which I very much value. Lewis and Jack were a great team, working non stop whilst on site and of a very approachable and pleasant nature. Lewis's finishing skills made the end result very impressive and something I am very proud of. Thanks also to Tony the builder, who made the impossible, possible with a great finish. I found Amanda very knowledgeable and on the ball too! This is my second installation with your company and if I move again, I'll come knocking!! Thank you all for taking the worry out of it.
We used your company for replacement windows in several flats in Harrow about 20 years ago, based on recommendation at the time and found you a good company to deal with and were most impressed when you honoured, without question, a warrante which was almost expired as we are selling a flat in 2009. It was for that reason we selected your company for the refurbishment work on our current home. All your installers - Lewis, Rob & Christian were hard working; helpful and tried very hard to make sure the disruption to our everyday life was reduced to a minimum. They came up with some excellent suggestions of minor modifications to make the finished job better and dealt with various snags during the work always with a positive approach. They also kept working hard through brutal temperatures during the heatwave we enjoyed/suffered while the work was being done. This may sound a strange thing to say about having workmen in the house but they were a pleasure to have around. Overall, we are delighted with the finished appearance of our refurbished home; your company kept to your promises and we would certainly use you again and recommend you to others for similar work.
Very pleased to see the way the installers cleaned up after the installation. The company in general did the work with the minimum of inconvenience and disruption.
Philip was very polite - not pushy (or else we would have walked away), extremely knowledgeable and very clear and precise. The surveyor (I think it was your MD) very efficient - explained exactly what would happen and visit all went very smoothly. What a 'star' the installer was - excellent manner and disposition. First-class service and workmanship. He valued 4 cups of coffee!!! Don't loose him!!! You get what you pay for. I am sure that we could have got cheaper alternatives - but your overall service and guarantee is worth paying a premium for.
We never felt pressurised - always poli8te and happy to investigate any ideas. Took moulds to get it right. Rob worked very hard and aimed to please the customer. Feel that on the whole is was very good.
Daniel was the first person, apart from the receptionist that we met. He was extremely helpful an guided us through the process with such ease and professionalism. Carl was very helpful and again very professional. He answered any questions we had and his advice was invaluable. We couldn't have wished for a more hard working, respectful and professional team as Michael, Tony and Jack . We are just so please with the installation of our new windows and doors, they have done such a wonderful job!!
Surveyor got it right first time; the installers were faultless in every respect. A good product well presented and perfectly fixed.
We were unsure about one of our windows (dining room) but the surveyor designed something for us which we hadn't thought about and helped in our decision. The main installer was an excellent worker and made the minimum of mess. We had very good service throughout.
The salesman was very helpful, plenty of ideas and realistic overview. The installers were courteous, tidy and offered good advice. Garden office constructed in a small garden with all building materials through the house. Build completed with minimum fuss and to specification. Would recommend B&E again.
Excellent throughout. Thoroughly pleased with the process and finished product, including how joined up the various individuals were across the whole experience. A sincere thank you. Regards Mr & Mrs Parkhouse
We were extremely impressed by every aspect of our experience - all staff were helpful and went the extra mile to ensure satisfaction.
Daniel could not have been more helpful. Made sure all our needs were met. The installers made no fuss, got on with the job, excellent result; Very pleased; The Company was very professional, friendly and helpful throughout, very pleased with the whole experience.
Daniel was both knowledgeable and helpful when we were deciding on specifications. No pressure on us, also Daniel was exceedingly thorough. Rob & Chris were great. Worked hard and kept the place tidy throughout. Kept us well informed on plans and progress. Very impressed.
Trevor was very hard working. There was no fuss or mess. No re-decoration needed. We are very pleased. We are so glad we found Bergson. Installation of 12 windows, including large bay and patio doors went without a hitch.
Philip was very polite and professional; he knew his job very well. The surveyor was polite. Chris & Jon were excellent at their work, could not fault the workmanship. We had good recommendations from old clients of yours; you didn't give us any problems or worries when there was a problem with the walls.
The installers were excellent, very pleased with the two installers (Mike Robins & Tony Wakefield). I would definitely recommend your company Bergson and Eaton.
Lewis & Trevor went out of their way to be helpful and to provide us with exactly what we wanted. Thanks to both of them.
I found Bergson and Eaton Ltd to be very helpful in all departments. The people were all very polite. I was impressed with their installer who was thorough, extremely efficient and very polite.
Appointments made were kept on time. Information was clear and service level was good to excellent. The sales person also devoted more time to me when asking or visiting offices with follow up questions. The surveyor was thorough, efficient and provided good advice. This was really a small job with one stable door and window; it was fitted by one man over several hours with minimal inconvenience. Overall the service was very good as Bergson's rejected one door initially delivered with damage and re-ordered at their expense. Good and sensible people to do business with.
Pleasure to do business with you, from start to finish and we are delighted with the result!
Phil was not only professional; he was supportive and gave great advice and direction. He allowed the processes to take the right amount of time. The installers were very professional; bricklaying team provided a quality product. Chris and John were fantastic and very accommodating, very professional. Planning and product management, informative and quick to respond to programme and planning issues; Carl and Doug were very helpful and flexible. Follow up on defects and final paperwork was slow; Reception team, very helpful and welcoming to B&E.
Darren the salesman was very helpful. The surveyor was very thorough and explained everything. Lewis (the installer) did an excellent job. Would not hesitate to recommend.
First class service and product. Well done!
We have given you 4 ticks on your questionnaire, must be good!!
To everyone at Bergson's (& Ros). Dear All, just to say a big thank you for my lovely new, modern door! Trevor was very caring with all he did but had to put up with my chatting! He did eat a lot of my jam tarts though! I am getting used to the door which will look different come the summer! Best wishes
Every member of your staff that we dealt with were absolutely marvellous and second to none.
I am now widowed and over the years we/I have dealt with your company. We/I have never had cause to complain about anything. Many thanks also to your various teams.
The salesman was a very pleasant young man who explained everything. The surveyor was a very competent and capable person who discussed points to my satisfaction. The installers arrived well in time, were pleasant, polite and very good workers. Very pleased from start to finish.
The salesman was very helpful when I approached the team to get a quote. The surveyor communicated well to arrange a convenient time for the survey to be completed. The fitters were excellent, quick, clean and excellent standard of workmanship (very apologetic for their lateness!). I have used this company twice, (so far) and will definitely be using them again when I need work done on my current property.
Philip explained everything very clearly and was very knowledgeable about all products. The surveyor was very careful. The installers were extremely helpful and I am very pleased with the finished work.
Absolutely delighted with everything from start to finish & windows / doors superb!
Jon was fantastic! Everything was very smooth from start to finish. Quality product and service.
Paul was great, knowledgeable and patient. Excellent surveyor, very knowledgeable and gave us confidence in the process. The installers were all brilliant and a high spirited fun bunch. The builders were superb as were the electricians. Technically the work has been great and all individuals have worked to a very high standard.
We just wanted to say how absolutely delighted we are with the work that Bergson & Eaton have carried out for us over the last couple of days and our overall experience with your company. From the very first day when we came into your showroom and met your delightful receptionist, to you coming out to see us and providing a quote, to the charming Lewis & Jason who actually came and fitted the windows and French doors (and were just brilliant) we have had nothing but the best customer service. Our family have already come to admire our very smart looking house, so please feel free to use us as a recommendation at any time. So once again, many thanks, and also cannot praise Lewis & Jason enough.
The salesman was excellent in every respect, clear, courteous and friendly, reliable and understanding, accommodating and trustworthy. The surveyor, again, highly praiseworthy, kept to schedule. The installers were splendid, punctual and very commendable in every way from start to finish, including clearing up behind them on completion. The company in general, very professional and a pleasure to deal with (& recommend)! We have been very impressed with the service and products.
Philip was very helpful, not pushy and explained everything very clearly. Carl, (the surveyor) was very efficient (and accurate as it turned out). What a team!! Rob & Chris were brilliant. Hard workers, tidy and efficient and appreciative of being given coffee and cakes. No complaints, very happy with everything.
I have been meaning to email you to thank you and your staff for the fantastic job done in completing our replacement conservatory. Ever since we moved into this house (4 years ago) we had to live with a leaking roof and a rotting frame. Finally the space now has a water tight roof and we can see the sky again. The installation was great. They had difficult weather to work in and as you know there was the frustration of the error with the roof panels. Your staff were so professional, offering solutions and maintaining a very tidy site. They are a credit to Bergson & Eaton and certainly deliver excellent customer service. I wasn't here when they finally finished so would appreciate you passing on my thanks to them both. Once our builders have completed the inside of the conservatory I will send you some pictures. Thank you for delivering such a wonderful service and a great space which can now be used again.
Please tell whoever needs to know that Mike Robins did an EXCELLENT job today. In addition to sorting out the letterbox he adjusted two doors for us and they now fit perfectly. He did all this in a most professional manner with an excellent interpersonal touch.
I just want to say thank you for the service I received of your company. Especially thanks to your service engineer Mike who was in time, friendly and quick.
The best showroom we visited and we were looked after very well. The surveyor was very professional. Doug, kept us well updated. Trevor and Alan were very pleasant and hardworking, Carl came and helped finish on schedule. Would highly recommend Bergson and Eaton; our last set of Bergson's windows lasted 31 years!
Daniel De Blanc was extremely, helpful and professional paying attention to all details that I required with the new door. The surveyor was efficient. The installers were organised and on time. They organised and installed the new door efficiently. They cleared and cleaned up afterwards remarkably well.
There was no pressure applied from the salesman just good advice given. The installers were very efficient polite young men.
Thinking about a new Conservatory or Orangery? – If so, call us now.
Or alternatively visit us at our 12,000 sq. ft premises in Aylesbury, covering,Buckinghamshire, Oxfordshire, Hertfordshire and the home counties, with the largest choice of conservatories, orangeries replacement windows and doors.
Call us today on 03336 007 007 (local rate call) speak to our in-house experts and to arrange a no obligation appointment should you wish.
Alternatively you can submit an enquiry and we can get in touch at a time that suits you to arrange a no obligation appointment with one of our experienced advisors.
Monday – Friday 09:00 – 17:00
Saturday – 09:30 – 15:30
Our Aylesbury showroom offers unmatched excellence in terms of quality and choice, its also one of the biggest of its kind in the home counties and in easy reach of Buckinghamshire,Oxfordshire, Hertfordshire, Oxford, Wallingford, Didcot, Abingdon, Wantage, Witney, Woodstock, Chipping Norton, Banbury, Bicester, Brackley, Buckingham, Leighton Buzzard, Milton Keynes, Dunstable, Luton, Tring, Berkhamsted, Princes Risborough, Great Missenden, Chesham, Amersham, High Wycombe, Chalfont St Giles, Gerrards Cross, Watford, Uxbridge, Maidenhead, Marlow, Henley on Thames, Thame, Chinnor, West and North London.
Our friendly and experienced staff have a proven track record of providing a service you can rely on to set you at ease.Read more
All installation is carried out by our own teams of local fitters and builders to ensure the highest standards of workmanship.Read more
Our guarantee period is for a full ten years and covers the frames, roof, glazing and general workmanship.Read more